Fixing error 1920 "osppsvc failed" while installing Microsoft Office typically involves troubleshooting issues related to the Office Software Protection Platform Service (osppsvc) on Windows systems. This error indicates that the service responsible for activating and managing Office licenses encountered a problem during installation. To resolve this issue, you can try several troubleshooting steps to ensure the osppsvc service is functioning correctly and that Office installation proceeds smoothly.
When you uninstall Microsoft word and try to re-install you may face this error, usually its a small error but you’ll need to fix it for the setup to install successfully. Solving the error 1920 osppsvc failed while installing Microsoft Office, On windows search, type Services open it, then scroll down and search for Office Software Protection Platform double click, change it from manual to automatic. as shown below (Dont worry if the service is not running because we will restart the pc later)
Press again Windows + R and type Regedit and click Yes (this will open your registry)
Navigate to HKEY_CURRENT_USER > Software >
MicrosoftOffice
Select and Delete any folder with Office” ” (as shown below)
Then navigate to
HKEY_LOCAL_MACHINE > SOFTWARE >
Microsoft > WindowsNT > CurrentVersion > Image File Execution Options
Here i want you to scroll and look for a folder called “osppsvc.exe” Just delete this folder! Now Restart your PC, and install the program with success! Yes! Yes! Remember there some word programs that can install but do not create a shortcut on desktop, simply search ”Word” and open the installed Microsoft Word.
If the attempt of solving using the above method did not work for you, try the below check ups:
Checking System Requirements and Permissions
System Requirements
Ensure your computer meets the minimum system requirements to install Microsoft Office. Verify that your operating system version, available disk space, and other prerequisites are compatible with the Office version you are trying to install. Incompatible system configurations can sometimes lead to installation errors like error 1920.
Administrative Permissions
To install Microsoft Office and manage system services like osppsvc, you need administrative privileges on your Windows account. Ensure you are logged in as an administrator or have administrative rights to install software and modify system settings.
Verifying Windows Services
Checking osppsvc Service
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Open Services Manager: Press
Win + R, typeservices.msc, and press Enter to open the Services management console. -
Locate Office Software Protection Platform Service: Scroll down and locate "Office Software Protection Platform Service" (osppsvc) in the list of services. Ensure its status is set to "Running" and its startup type is set to "Automatic."
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Start and Restart the Service: Right-click on osppsvc, select "Start" if it’s not running, and then restart the service to ensure it initializes correctly.
Adjusting Service Properties
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Service Properties: Right-click on osppsvc, select "Properties," and navigate to the "Log On" tab.
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Log On As: Ensure that the service is set to log on as "Local System account" and that the option to interact with the desktop is enabled. Click "Apply" and then "OK" to save changes.
Resolving Installation Issues
Repairing Office Installation
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Control Panel: Open Control Panel, navigate to "Programs" > "Programs and Features."
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Select Microsoft Office: Right-click on Microsoft Office, and choose "Change" or "Repair" depending on your Office version. Follow the prompts to repair the Office installation files and configurations.
Uninstalling Previous Versions
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Uninstall Office: If you have a previous version of Office installed, uninstall it completely before installing the new version to prevent conflicts. Use the Control Panel’s "Programs and Features" to uninstall Office.
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Use Office Removal Tool: Microsoft provides an official Office Removal Tool (OffScrub) that helps completely remove Office products when standard uninstallation methods fail.
Clean Boot and Antivirus
Clean Boot
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Clean Boot: Perform a clean boot to start Windows with minimal drivers and startup programs. This helps eliminate software conflicts that may interfere with Office installation.
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Instructions: Type
msconfigin the Run dialog (Win + R), go to the "Services" tab, check "Hide all Microsoft services," and then click "Disable all." On the "Startup" tab, click "Open Task Manager" and disable all startup items. Restart your computer and attempt to reinstall Office.
Antivirus and Security Software
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Temporarily Disable: Temporarily disable antivirus software and any other security software that may block or interfere with Office installation.
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Installation Attempt: Retry installing Office after temporarily disabling antivirus and security software.
Additional Troubleshooting Steps
Using Deployment Tool
- Office Deployment Tool: If you’re deploying Office in an enterprise environment, use the Office Deployment Tool (ODT) to customize and manage Office installations. Ensure the configuration files and deployment settings are correctly configured to avoid installation errors.
Windows Updates
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Check for Updates: Ensure your Windows operating system is up to date with the latest updates and patches from Microsoft. Some installation issues can be resolved by installing critical Windows updates that address system vulnerabilities and compatibility issues.
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Restart After Updates: After installing updates, restart your computer to apply changes and ensure Office installation proceeds without interruption.
Summary
By following these troubleshooting steps, you can resolve error 1920 "osppsvc failed" and successfully install Microsoft Office on your Windows system. Ensure to verify system requirements, check service status, repair Office installations, perform clean boots, and temporarily disable antivirus software as needed. If the issue persists despite these efforts, consider consulting Microsoft support or IT professionals for further assistance in diagnosing and resolving complex installation issues with Microsoft Office.