For better or worse, technology affects communication because it’s part of our everyday lives. It impacts the way we work, entertain ourselves, and stay in touch. From a business perspective, you could argue that technology-enabled communication is beneficial. With this in mind, here is what you need to know: Machine learning and artificial intelligence will have a significant impact on how we communicate. Another recent trend is the growth and widespread adoption of video conferencing technology. There are pros and cons to the ways we use technology to communicate with customers. Technology has a great impact on communication.